Frequently Asked Questions (FAQ)
1. How do I place an order? Placing an order is simple and convenient. Browse our product selection, choose the items you desire, and add them to your cart. Proceed to the checkout process, where you will provide your shipping details and select your preferred payment method. Once your order is confirmed, we will process it and provide updates on its status.
2. What payment methods do you accept? We currently accept EFT payments, offering secure and reliable payment options for your convenience. Orders will be processed once payment reflects. Please reference your order number.
3. How is my order packaged? We prioritize discreet packaging to ensure your privacy. All orders are carefully and securely packaged to protect the contents during transit. Our packaging does not mention specific product details or reveal any identifying information.
4. What is your shipping policy? We strive to provide fast and reliable shipping. Once your order is processed, we will ship it using the most reliable couriers for your shipping/billing address. The estimated delivery time may vary depending on your location.
5. Do you offer international shipping? We currently do not. International customers are responsible for complying with their country’s import regulations and should review local laws regarding cannabis products before placing an order.
6. What is your return/exchange policy? We aim for complete customer satisfaction. If you encounter any issues with your order, please contact our customer support within 24 hours of receiving your package. We will assist you in resolving any concerns to the best of our ability.
7. Are your products lab tested? Yes, we prioritize quality and safety. Our products undergo rigorous testing by reputable third-party laboratories to ensure purity, potency, and compliance with industry standards.
8. Can I track my order? Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment through the designated shipping carrier’s website.